Effective Date: January 13, 2026

Welcome to YOU NAME IT CLEANING SERVICE (YNICS). By requesting, scheduling, or purchasing any YNICS cleaning service, the customer acknowledges that they have read, understood, and agreed to the following Terms & Conditions.

1. Booking & Service Requests

Customers are responsible for providing accurate information when booking, including the property address, size of the property, number of bedrooms and bathrooms, type of cleaning requested, and any special requests.

YNICS reserves the right to adjust the final service price if the condition, size, or requested work differs significantly from the information provided during booking.

2. Pricing & Additional Services

Prices are based on the information provided at the time of booking.

Additional charges may apply for services or conditions not included in the original booking, including but not limited to:

• Excessive dirt, buildup, or clutter
• Heavy grease or grime
• Excessive pet hair
• Interior appliances or cabinets when not included
• Interior windows
• Walls requiring extensive cleaning
• Organization or decluttering
• Move-in/move-out cleaning beyond the selected package
• Other special requests

Customers will be informed of significant additional charges before the additional work is performed whenever reasonably possible.

3. Deposits & Payments

A deposit may be required to reserve a cleaning appointment. Deposits are applied toward the customer’s total service balance unless otherwise stated.

The remaining balance is due according to the payment terms provided at booking.

Failure to make required payments may result in cancellation of the appointment and/or loss of the deposit.

4. Cancellation & Rescheduling

Customers should provide as much notice as possible when canceling or rescheduling an appointment.

Late cancellations, repeated rescheduling, or failure to provide adequate notice may result in the customer’s deposit being forfeited or a cancellation fee being charged.

YNICS reserves the right to determine whether a cancellation qualifies for a refund based on the applicable booking policy.

5. No-Show & Lockout Policy

Customers must ensure that YNICS has safe and reasonable access to the property at the scheduled appointment time.

If the cleaning team arrives and cannot access the property because of a locked door, missing key/code, security issue, or other access problem, the appointment may be treated as a no-show.

A fee may apply, and the deposit may be non-refundable.

6. Access & Customer Responsibilities

Customers are responsible for providing:

• Safe access to the property
• Working utilities when needed for the requested service
• Accurate instructions regarding entry
• Information about pets or other potential hazards
• A reasonably safe working environment

YNICS may refuse or stop service if the property presents unsafe conditions.

7. Pets & Animals

Customers must inform YNICS about pets or other animals located at the property.

For the safety of customers, employees, contractors, and animals, YNICS may request that pets be secured in a safe area during service.

YNICS reserves the right to discontinue service if an animal presents a safety risk.

8. Hazardous or Unsafe Conditions

YNICS does not knowingly accept jobs involving hazardous materials or unsafe conditions without prior approval and appropriate arrangements.

This may include, but is not limited to:

• Needles or biohazardous materials
• Human or animal waste requiring specialized remediation
• Dangerous chemicals
• Excessive mold or suspected hazardous contamination
• Infestations
• Weapons or dangerous objects left in cleaning areas
• Structural hazards
• Other conditions that could reasonably endanger the cleaning team

If unsafe conditions are discovered, YNICS may stop or refuse service.

9. Personal Property & Valuables

Customers should secure cash, jewelry, important documents, electronics, medication, and other valuable or fragile belongings before the cleaning appointment.

YNICS is not responsible for loss or damage to items that were improperly stored, already damaged, unstable, or placed in an area where cleaning reasonably required moving them.

10. Damage & Pre-Existing Conditions

Customers acknowledge that certain surfaces, materials, finishes, fixtures, appliances, and household items may be damaged, worn, improperly installed, or deteriorated before service.

YNICS is not responsible for pre-existing damage or conditions that become noticeable during or after cleaning.

YNICS will make reasonable efforts to avoid damage and will communicate known concerns when possible.

11. Cleaning Results & Limitations

YNICS provides professional cleaning services but cannot guarantee the complete removal of permanent stains, discoloration, odors, scratches, hard-water damage, rust, mold, deep-set grime, or damage caused by age, neglect, improper maintenance, or previous cleaning products.

The goal of each service is to provide the best reasonable cleaning result based on the property’s condition and the service purchased.

12. Service Completion & Customer Inspection

Customers are encouraged to inspect the completed service as soon as reasonably possible.

If a customer believes an included area was missed, they should contact YNICS promptly so the concern can be reviewed and, when appropriate, addressed.

Requests involving areas or services not included in the original booking may require an additional charge.

13. NON-REFUNDABLE /REFUNDABLE Policy

Refunds are not automatically guaranteed because a customer is dissatisfied with the appearance of a property.

YNICS will review legitimate service concerns on a case-by-case basis.

Where appropriate, YNICS may offer a re-clean of the affected area before considering a refund.

14. Late Arrival & Service Delays

YNICS will make reasonable efforts to arrive within the scheduled appointment window.

Appointments may occasionally be delayed because of traffic, weather, emergencies, previous jobs taking longer than expected, or circumstances outside of YNICS’ control.

Customers will be notified of significant delays when reasonably possible.

15. Weather & Emergencies

YNICS reserves the right to reschedule or cancel services when severe weather, emergencies, unsafe travel conditions, or other circumstances create a reasonable safety concern.

Rescheduling due to circumstances outside the customer’s or YNICS’ control will be handled on a case-by-case basis.

16. Photos & Marketing

YNICS may request permission to take before-and-after photos of completed work for business documentation and marketing.

Customer privacy will be respected. Personal information, addresses, documents, or identifying items will not intentionally be displayed without appropriate permission.

Customers may decline marketing use of photos by notifying YNICS.

17. Communication

Customers agree to provide accurate contact information and remain reasonably reachable regarding their appointment.

YNICS may communicate through phone, text message, email, or the booking platform used to schedule the service.

18. Right to Refuse or Terminate Service

YNICS reserves the right to refuse, pause, or terminate a cleaning service when:

• The property is unsafe
• The customer or another person behaves threateningly, abusively, or disrespectfully
• The requested work falls outside YNICS’ services
• Conditions are materially different from the booking information
• Required payment has not been made
• A pet or animal creates a safety concern
• The property contains hazardous conditions

If service is terminated because of customer-related circumstances, applicable fees or deposits may be non-refundable.

19. Customer Conduct

YNICS expects all customers and individuals present at the property to treat cleaning professionals with respect.

Harassment, threats, discrimination, intimidation, inappropriate conduct, or unsafe behavior will not be tolerated.

20. Independent Service Provider

YNICS may use employees, contractors, or other authorized service providers to perform services.

All individuals performing services on behalf of YNICS are expected to follow applicable YNICS service standards and policies.

21. Changes to Services or Policies

YNICS reserves the right to update pricing, services, policies, and these Terms & Conditions when necessary.

The terms applicable to a booking will generally be those presented to the customer at the time of booking, subject to applicable law.

22. Agreement to Terms

By submitting a booking request, paying a deposit, making a payment, or allowing YNICS to begin services, the customer acknowledges that they have had an opportunity to review these Terms & Conditions and agree to comply with them.